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27 out of 101 Design Basics or how to Design a Service

November 24, 2013

Homework no. 27

27        27a

Saturdays video about the DabbaWalas – Amazing Meal Delivery in India let me thought about service and what you can learn from the dabbawalas. It is really amazing how successful they manage. We were asked to think about service design and reflect back what we did during our Kitchen Stories’ week. We were asked:


I loved to bake since I was very young and though I learned to cook and I also too love it, my specialty is still baking. During my work in a boarding school we had an open day each year where the students demonstrated their skills. The picture below is when I did the backing for a branch office.

Cake Parade


For a while I could imagine running a coffee shop and offering homemade cakes. I did and still bake the birthday cakes for my god childs and friends and where often asked by the other guest if I would be willing to offer that as a service. Maybe I should have offered that service, but it’s still possible, you never know 😉


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